Refund & Cancellation Policy

This policy explains how cancellations and refunds work for paid subscriptions to Ebenworks products, operated by Ebenworks Systems (Pvt) Ltd (“Ebenworks”, “we”, “us”). It forms part of our Terms of Service.

Cancelling a subscription

• You can cancel a paid plan at any time from your account page.
• Cancellation stops future renewals. Your plan stays active until the end of the period you have already paid for, then drops to the free tier (or loses access for paid-only products).
• We do not automatically refund the unused part of a period that is already underway, except where this policy or the law requires it.

Refunds

• Statutory rights come first. If the law of your country of residence gives you a right to a refund or to cancel (for example, EU/UK consumer cooling-off rights, or rights under South Korean or South African consumer law), that right applies regardless of anything else in this policy.
• Outside those rights, fees are generally non-refundable once a billing period has started, because access to the service is made available immediately.
• We may, at our discretion, grant a refund or credit — for example for a clear billing error, a duplicate charge, or a service failure that we could not put right.
• Free tiers involve no payment and so are not refundable.

Who processes your refund

How you get a refund depends on how you paid:

• Paddle (Merchant of Record). Where your purchase was sold through Paddle, Paddle is the reseller of record and handles billing and refunds for that transaction under Paddle’s buyer terms. You can request a refund through Paddle directly or by contacting us — we will coordinate it with Paddle on your behalf.
• Stripe / Paystack. Where Ebenworks is the merchant and Stripe or Paystack processed the payment, we issue any approved refund to your original payment method through that provider.

Approved refunds are returned to your original payment method. Timing depends on the provider and your bank, and is typically a few business days to two weeks.

How to request a refund

Email legal@ebstar.co from the address on your account (or include your account email/phone and the approximate date and amount of the charge). We aim to respond within a few business days, and within any time required by applicable law.

Chargebacks

If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback for a charge you authorised may result in suspension of the affected subscription pending resolution.

Changes

We may update this policy; the version that applies to a purchase is the one in effect when you made it. Material changes will be reflected by the “Last updated” date above.